All Systems Operational
Air for Cellular Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Air for Sigfox Operational
Global coverage Operational
Japan coverage Operational
Air for LoRaWAN Operational
SORACOM LoRa Spaces Operational
Owned Gateways Operational
Arc Operational
Global coverage (rendezvous point : Germany) Operational
Global coverage (rendezvous point : United States) Operational
Global coverage (rendezvous point : Japan) Operational
Japan coverage Operational
Beam Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Canal Operational
Global coverage (rendezvous point : Germany) Operational
Global coverage (rendezvous point : United States) Operational
Global coverage (rendezvous point : Japan) Operational
Japan coverage Operational
Direct Operational
Global coverage (rendezvous point : Germany) Operational
Global coverage (rendezvous point : United States) Operational
Global coverage (rendezvous point : Japan) Operational
Japan coverage Operational
Door Operational
Global coverage (rendezvous point : Germany) Operational
Global coverage (rendezvous point : United States) Operational
Global coverage (rendezvous point : Japan) Operational
Japan coverage Operational
Endorse Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Funk Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Funnel Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Gate Operational
Global coverage (rendezvous point : Germany) Operational
Global coverage (rendezvous point : United States) Operational
Global coverage (rendezvous point : Japan) Operational
Japan coverage Operational
Harvest Data Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Harvest Files Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Inventory Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Junction Operational
Global coverage (rendezvous point : Germany) Operational
Global coverage (rendezvous point : United States) Operational
Global coverage (rendezvous point : Japan) Operational
Japan coverage Operational
Krypton Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Lagoon Operational
Global coverage Operational
Japan coverage Operational
Lagoon Classic Operational
Global coverage Operational
Japan coverage Operational
Napter Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Orbit Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Peek Operational
Global coverage (rendezvous point : Germany) Operational
Global coverage (rendezvous point : United States) Operational
Global coverage (rendezvous point : Japan) Operational
Japan coverage Operational
Event Handler Operational
Global coverage Operational
Japan coverage Operational
API Operational
Global coverage Operational
Japan coverage Operational
User Console Operational
Global coverage Operational
Japan coverage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - (English follows Japanese)
SORACOM Air for Sigfox で発生していた問題について復旧を確認しました。現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。
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SORACOM Air for Sigfox connectivity issue has been resolved and the service is operating normally. We apologize for the inconvenience.
Nov 24, 13:02 JST
Identified - (English follows Japanese)

Sigfox Network の通信障害の影響により、SORACOM Air for Sigfox の通信遅延や転送失敗の増加を観測しています。引き続きSORACOM プラットフォームのトラフィック状況を監視しています。
Sigfox の障害レポート( https://status.sigfox.com/incidents/ )もあわせてご確認ください。

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Due to an issue on the Sigfox network, we are observing that some messages are processed with more latency than usual while others are not being delivered.
Our engineers are closely monitoring the performance of the network to restore normal operation.
You may find more details on the Sigfox status page here: https://status.sigfox.com/incidents/
Nov 24, 12:17 JST
Investigating - (English follows Japanese)

現在、SORACOM Air for Sigfox の通信(アップリンク・ダウンリンク)に問題が起きています。エンジニアチームが調査しています。

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Our engineering team has observed an unusual increase in connection failures (both uplink and downlink) affecting SORACOM Air for Sigfox devices, and is currently investigating the issue.
Nov 24, 11:34 JST
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Resolved - (English follows Japanese)
日本時間 11/18 13:56 頃から 11/19 20:23 まで、SORACOM Harvest Data に 一部の VPG (PublicGate および PrivateGarden を含む)経由で送信されたデータにおいて日本語などのマルチバイト文字を含むデータが文字化けを起こす事象が発生していました。
原因の対処とその経過観察が完了しており、現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。

詳細なタイムラインは以下のとおりです。
- 2021-11-18 13:56 JST 問題の開始
- 2021-11-19 17:07 JST 問題の認知、調査開始
- 2021-11-19 19:15 JST 原因の特定と対処開始
- 2021-11-19 20:23 JST 問題の回復および経過観察の開始
- 2021-11-19 21:20 JST 問題の完全な回復を確認

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The issue affecting multi-byte characters sent to our Harvest Data service via partial VPGs (including PublicGate and PrivateGarden) which began on 2021-11-19 at 04:56 UTC has been resolved as of 2021-11-19 11:23 UTC.
The service is now operating normally. We sincerely apologize for any inconvenience caused during this time. A detailed timeline follows.

- 2021-11-18 04:56 UTC: Incident began.
- 2021-11-19 08:07 UTC: Began to investigate.
- 2021-11-19 10:15 UTC: Identified root causes and started mitigation.
- 2021-11-19 11:23 UTC: Recovered the incident and continued monitoring
- 2021-11-19 12:20 UTC: Confirmed overall recovery.
Nov 19, 21:21 JST
Monitoring - (English follows Japanese)

SORACOM Harvest Data に送信された一部のデータにおいてマルチバイト文字を含むデータが文字化けを起こす事象について、原因の特定と対処が完了しました。
現在、通常どおりのサービスレベルに戻るまで経過を観察しています。完全な復旧が確認されたら改めてこちらのページでお知らせいたします。

Our engineers have identified the root cause of the issue affecting multi-byte characters sent to our Harvest Data service. A fix has been implemented and we are currently monitoring the recovery of the Harvest Data service. A new update will be issued once we have confirmed that the service has been fully restored.
Nov 19, 20:24 JST
Update - (English follows Japanese)
日本時間 11/18 13:56 頃から SORACOM Harvest Data に送信された一部のデータにおいて日本語などのマルチバイト文字を含むデータが文字化けを起こす事象が発生しています。引き続き、エンジニアチームが対応しています。

Our engineering team has observed that some data sent to SORACOM Harvest Data is garbled. This includes multi-byte characters and has been occurring since 2021-11-18 04:56 UTC. Soracom Engineers are continuously operating the issue and will update the status as soon as the matter is resolved. We appreciate your comprehension on the matter.
Nov 19, 20:05 JST
Update - (English follows Japanese)
日本時間 11/18 13:56 頃から SORACOM Harvest Data に送信された一部のデータにおいて日本語などのマルチバイト文字を含むデータが文字化けを起こす事象が発生しています。エンジニアチームが引き続き調査しています。

Our engineering team has observed that some data sent to SORACOM Harvest Data is garbled. This includes multi-byte characters and has been occurring since 2021-11-18 04:56 UTC. Soracom Engineers are currently investigating the issue and will update the status as soon as the matter is resolved. We appreciate your comprehension on the matter.
Nov 19, 18:48 JST
Identified - (English follows Japanese)

日本時間 11/18 13:56 頃から SORACOM Harvest Data に送信された一部のデータにおいて日本語などのマルチバイト文字を含むデータが文字化けを起こす事象が発生しています。エンジニアチームが調査しています。

Our engineering team has observed some data including multi-byte character sent to SORACOM Harvest Data are garbled since 2021-11-18 04:56 UTC, and is continuously investigating the issue.
Nov 19, 18:34 JST
Nov 18, 2021
Resolved - (English follows Japanese)

日本時間 2021/11/18 13:15 頃から 20:37 頃まで Google Cloud Pub/Sub アダプターを利用した SORACOM Funnel (日本カバレッジ) の一部のデータ転送に遅延が発生していました。
現在遅延は解消し、データ転送は正常に行われています。このたびはご迷惑をおかけし、大変申し訳ありませんでした。

Our engineering team identified a data transfer delay affecting SORACOM Funnel (Japan Coverage) using the Google Cloud Pub/Sub Adapter between 2021-11-18 04:15 (UTC) and 2021-11-18 11:37 (UTC).
The service is now operating normally. We apologize for any inconvenience caused during this time.
Nov 18, 01:00 JST
Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.

Nov 15, 2021

No incidents reported.