Communication issue for Soracom IoT SIM / Soracom IoT SIM for Japan

Incident Report for SORACOM

Resolved

English follows after Japanese

以下の 2 つの時間帯において、IoT SIM および特定地域向け IoT SIM が一部接続・通信しづらい状況になっていました。

- 2021-07-12 17:14 - 2021-07-12 17:17 (日本時間)
- 2021-07-12 17:38 - 2021-07-12 17:39 (日本時間)

影響を受けたサブスクリプションは以下の通りです。

‐ IoT SIM (plan01s, planP1, planX1, planX2) のうちランデブーポイント (東京) を利用したもの
- 特定地域向け IoT SIM (plan-D, plan-K, plan-DU, plan-KM1)

原因の対処とその経過観察は完了しており、現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。

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Our engineering team observed an elevated rate of connection and communication errors for Soracom IoT SIMs and Soracom IoT SIMs for Japan during the following time periods:

- From 2021-07-12 08:14 to 2021-07-12 08:17 (UTC)
- From 2021-07-12 08:38 to 2021-07-12 08:39 (UTC)

The affected subscriptions are as follows:

- Soracom IoT SIMs (plan01s, planP1, planX1, planX2) connecting to the Japan rendezvous point (other rendezvous points not affected)
- Soracom IoT SIM for Japan (plan-D, plan-DU, plan-K, plan-KM1)

All services have now resumed normal operation. We sincerely apologize for any inconvenience caused during this time.

Posted Jul 13, 2021 - 12:59 JST

This incident affected: Air for Cellular (plan01s (Rendezvous point: Japan), planX1 (Rendezvous point: Japan), planP1 (Rendezvous point: Japan), planX2 (Rendezvous point: Japan), plan-D, plan-K, plan-DU, plan-KM1).